Responsibilities:
- Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
We expect from you:
- Proficient German or Swedish or Dutch or Polish or Norwegian (C1) and fluent in English (B1+) language, both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
We offer:
- Paid startup training and professional development sessions
- Shifts within the line operating hours 9 - 19 from Monday to Friday, and 9 - 18 on Saturdays and Sundays
- Relocation support A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
Lithuania
Estonia
Slovenia
